Vca Bloomington Animal Hospital

Worst VCA I’ve ever been to and I’ve been using VCA for years. DO NOT GO HERE FOR ANY KIND OF PET HEALTH CERTIFICATE, they have no idea what they’re doing. I made an appointment in June to establish care for a health certificate I would need in August to travel back home. At said appointment in June the vet was largely uninformed with the requirements needed, tried to tell me I was wrong about said requirements, mind you I’ve done this process dozens of times, she left the room and came back only to affirm I was correct. Not a huge deal, since I’m familiar. Come time for the actual appointment to get the health certificate the office calls me while I’m at work 7/28 and emails me, I work in a hospital so can’t answer, I email them back 7/29, no response. Finally I reach out again 8/7 to ensure everything is ready for appointment on 8/17 since I’ve yet to hear back, 8/8 they tell me in writing we’re good for the appointment. Friday 8/14 at 1600 I am told I have to use a travel agency prior to my 8/17 0800, which mind you was NEVER mentioned back in June at my appointment, nor the voicemail nor email from July, nor hospital app messages. I call the agency, no humans answer, says fill out a form on the website- which states they won’t reply for 48hrs. So VCA calls at 1835 8/14 asking me to move my 0820 appointment 8/17 to 1100, my flights at 1pm, I say no and they okay then we’re cancelling your appointment. Cool cool. -100000000/10 customer service